DCS COMPUTER SERVICES

102 S Church St  Sparta, TN 38583

931-837-7117

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YOUR HOMETOWN COMPUTER SHOP

Over 20 Years Experience                                                                                                                      With Fast Friendly Affordable Service

About Us                                                    DEDICATED TO CUSTOMER SERVICE

Store Terms & Conditions:

PLACING ORDERS:
An order is not binding upon DCS Computer Services until it is accepted and payment is cleared. DCS Computer Services must receive payment before it will accept an order. Payment in full for product(s) ordered is due upon checkout. Customers can make payments by any of our available payment methods.
Customer agrees to pay the amount(s) due as specified on the invoice.
No Customer shall institute a Stop Payment. Disputes will be handled exponentially as governed by the law of the state of Tennessee.

CANCELLATIONS:
THE CUSTOMER HAS 48 HOURS FROM PLACEMENT OF ORDER TO CANCEL.
You, The Customer have 48 hours to cancel your order. No orders may be cancelled once the order has been processed. If your order is placed on Sunday your cancellation deadline will extend to Tuesday at 12pm cst.

You MUST Call us at 1-931-837-7117 during our normal hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 2-7 business days. We will not process cancellations requested by email.

Hours of Operation:
Mon-Wed-Thurs-Fri 9am-5pm
Tues 9am-7pm
Sat 10am-4pm


SHIPPING CHARGES:
Your total cost for purchase of any product will include shipping and handling charges shown on the DCS Computer Services invoice.
Items will be shipped using UPS Ground or FEDEX.

PAYMENT METHODS:
All payments methods are accepted through PayPal.
Cash and Checks are accepted via US postal service and in person including cashier's checks, but will take slightly longer to process because all payments must first clear with the bank due to the risk of fraudulent checks.)
No Purchase Orders, Fax or C.O.D. orders please.

SALES TAX:
Sales tax is only required for orders purchased or shipped into states where we have or may have nexus for state tax purposes under applicable laws. Therefore all orders shipping into Tennessee will be charged applicable sales tax according to your area's tax rate.
Please note that the sales tax for Tennessee orders is calculated based upon the total price of the order, including shipping and handling. The tax imposed by these states on shipping and handling is part of the state sales tax, not a separate tax.

DELIVERY:
Delivery of your new computer system will be between 10-14 days of cleared payment.


WARRANTY & RETURN POLICY:
Warranties:
All products are warranted by the manufacturer. DCS Computer Services will provide 1 year parts and labor on all custom built systems we ship. Shipping to and from our facility for such warranty is the sole responsibility of The Customer.

PRODUCTS SOLD BY DCS Computer Services ARE NOT MANUFACTURED BY DCS Computer Services. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). DCS Computer Services ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. DCS Computer Services MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. DCS Computer Services DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT,
INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE. ALL ITEMS SOLD THROUGH DCS ARE SOLD "AS-IS" OR "WITH ALL FAULTS." THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR DCS Computer Services, ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR. IN ALL CIRCUMSTANCES DCS'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. DCS Computer Services SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE
UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. DCS Computer Services SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT DCS Computer Services HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

REFUNDS:
ALL SALES ARE FINAL. DCS Computer Services DOES NOT PROCESS REFUNDS. 
If the product is defective; DCS Computer Services, at it's desecration
will repair or replace the component(s) necessary.
Our custom build computers use only top of the line parts by major manufacturers. We hand assemble each machine and perform quality control testing before it leaves our facility.

Defective Returns:
All systems unless otherwise indicated may be returned at the customers expense for warranty service. A return authorization number is required for all returns.

Product Return Procedure:
To return a product for warranty coverage in compliance with DCS Computer Services policy, you must first obtain a Return Merchandise Authorization ("RMA") number. DCS Computer Services will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 7 days within which return products must be received by DCS Computer Services. RMA numbers will not be extended or reissued. The Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product. The Customer is solely responsible for all shipping charges returned for repair to and from DCS Computer Services. The Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. The
Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, DCS
Computer Services' s Return Procedure will be breached and DCS Computer Services may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).
DCS Computer Services will not refund to The Customer the any shipping charges. Physical damage to any system or system component purchased from DCS Computer Services will effectively void all warranty coverage. DCS Computer Services will return any physically damaged system or component back to the customer at the customer's expense. Return Shipping Charges: All shipping and insurance to
and from DCS Computer Services for repair or replacement warranties is the sole responsibility of The Customer.


RISK OF LOSS:
DCS Computer Services will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier.
DCS Computer Services reserves a purchase money security interest in the product(s) until its receipt of the full amount due.
Customer agrees to allow DCS Computer Services to sign appropriate documents on Customer's behalf to permit DCS Computer Services to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. DCS Computer Services will advise Customer of estimated shipping dates, but DCS Computer Services will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

LIMITATION OF LIABILITY:
IN ALL CIRCUMSTANCES DCS Computer Service's MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD.
DCS Computer Services SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. DCS Computer Services SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT DCS Computer Services HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

GOVERNING LAW AND JURISDICTION:
Any dispute arising out of or related to these Terms and Conditions or the sales transaction between DCS Computer Services and Customer shall be governed by the laws of the State of Tennessee, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. DCS Computer Services and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of Tennessee, White County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against DCS Computer Services that is more than one year after the date of the applicable invoice.


SEVERABILITY:
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceable shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal,
or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Tennessee law.

WAIVER:
The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any
provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.


ENTIRE AGREEMENT:
These terms and conditions, together with DCS Computer Services' s invoice regarding the products ordered by Customer, are the complete and exclusive agreement between DCS Computer Services and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between DCS Computer Services
and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.


Product Descriptions:
All orders are subject to approval and cleared payment. While DCS Computer Services strives for accuracy in all item descriptions, specifications, pricing, links and any other product-related information contained or referenced on our website, we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, DCS Computer Services shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from DCS Computer Services are provided as resources to customers looking for additional information and/or professional opinion.
DCS Computer Services does not assume responsibility for the claims and/or representations made on these or any other websites.

DOA's (Dead On Arrival) are an unavoidable aspect of any business model that involves direct shipment to customers. Please understand that DCS Computer Services ships only pre-tested systems after they have been fully tested for functionality,
and boxed products it assumes to be functional and that any defective product you may have received was either damaged in transit or was anomalous.

PRICING:
Prices are subject to change without notice.

By default it is understood that if you the client purchase from DCS Computer Services you have read, understood and agreed to this policy.

Any rights not expressly granted herein are reserved.

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